Who We Are
At HomeBridge, our mission has always been to simplify the mortgage lending process. As one of the nation’s largest privately held, non-bank lenders, we specialize in facilitating and securing home mortgage financial solutions. Partners for the Path Ahead
Headquartered in Iselin, N.J., HomeBridge is one of the largest privately held, non-bank lenders in the United States. In the last 25 years, HomeBridge has grown to include nearly 3,000 associates throughout its corporate offices, 250 retail branches and two wholesale divisions, HomeBridge Wholesale and REMN Wholesale.
HomeBridge holds FNMA, GNMA, FHLMC, FHA and VA approvals and funded nearly $10 billion in home loans in 2016. The company securitizes the majority of its production and as of January 2017 its servicing portfolio totaled $17 billion.
Our Vision to be the most recommended mortgage company in the country is only attainable if we understand our mission. Our Mission is founded in our Commitment to our Customers
At HomeBridge, we know we do something very special. We don’t just process transactions or close deals. We help families achieve their dream of home ownership. We help real estate agents and construction professionals build thriving communities and we carefully select associates that we know will create a great place to work.
Our customers at every level within our organization consistently recommend us. Being highly recommended is no accident – we work really hard to satisfy each and every customer.
It is time to continue to differentiate our approach to measuring “success.” We believe our financial stability is a direct result of our fanatical adherence to a core belief system, a culture of integrity in everything we do. We celebrate our team’s unwavering commitment to a simpler process in a complex industry and our “human nature – a desire to delight every customer, every day.”
Our People Make It Happen
Respect – We work with people, not departments; we have proven processes in place that ensure we will keep our commitments to our customers (both internal and external).
Responsive – We are communication-centric. Every contact with a customer is an opportunity to make them feel important.
Resolve – We are human and therefore are not perfect, but, when an issue arises, we go out of our way to make things right, right away.
Responsible – We own our work. We believe that individually and collectively we own our customer expectations and our efforts are transparent.
We are Accountable to our Clients and Business Partners
It is no secret we value our customers and our business partners and believe they give us purpose. We want you to have peace of mind when it comes to your mortgage partner.
We implemented Net Promoter Score ® (NPS) to keep us honest, focused and accountable. We invite all of our customers, business partners and associates to share candid feedback so we can be sure we are meeting our customer service expectations and creating excellent experiences.
Many in our industry use NPS and we are pleased to have surpassed our current goals and will continue striving toward excellence. To find out more about how (855) 321-7366.
Hear what our customers say
“Prompt, courteous, timely follow up and ultimately hassle-free.” – Gordon, Texas
“My Loan Originator explained everything to me in a clear manner. He was courteous, knowledgeable, supportive and available. It was a pleasure to work with the HomeBridge team.” – Lori, New Jersey
“Simply put – friendly, quick, organized and helpful.” – Antonio, California
“I had an excellent experience with HomeBridge. The team was very friendly, knowledgeable and trustworthy. Just awesome!” – Zach, Georgia
“Everything was complete and accurately done. This is a great group of people to work with. They are on top of their game.” – Thomas, Florida
“I was very impressed with the immediate response to any of my questions and the quick turn around in getting us a loan. Quality, service, thorough, timely and professional – met our needs and easy to work with!” – David, Vermont